Senior Support Engineer - India
LiteLLM · Remote · India ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior Support Engineer
- Based in India
- Technical support role
- Open-source AI gateway
- Bug fix contributions
Join LiteLLM as a Senior Support Engineer to lead customer success for the leading open-source AI gateway. You will own the support queue, diving deep into technical problems to unblock developers using the platform.
This position requires a technical mindset focused on root cause analysis rather than surface-level fixes. You will act as the bridge between customers and the engineering team, ensuring reliable access to LLMs.
What you'll do
- Own the support queue and manage ticket resolution
- Diagnose issues to identify and solve root causes
- Reproduce customer problems in specific environments
- Submit pull requests for bug fixes and improvements
- Represent customer technical needs to engineering
What you'll need
- Deep technical familiarity with LiteLLM product
- Strong focus on customer success and satisfaction
- Preference for solving root causes over patches
- Metrics-driven approach to high-volume tickets
- Bias toward deep problem understanding
Stack
- LiteLLM
How you'll work
- Location: India
What you get
- Competitive salary
- Fast-paced growth environment
- Deep technical ownership