Senior Support Engineer, NORAM
Sanity · Remote · Remote in the United States or Canada (West Coast/PT) ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (NA West)
- JavaScript + TypeScript
- On-call rotation included
- Stock options offered
Join the team behind an AI-powered Content Operating System used by companies like Figma and Riot Games. As a Senior Support Engineer, you will own high-impact technical issues, guide enterprise implementations, and enhance support workflows. This position focuses on turning customer friction into lasting product and process improvements rather than just clearing ticket queues.
What you'll do
- Independently resolve complex technical issues for enterprise clients
- Lead investigations into high-severity incidents and maintain clear communication
- Create minimal reproductions and reusable code snippets for debugging
- Mentor other support engineers on technical investigation and resolution
- Collaborate with Product and Engineering teams to drive product improvements
- Author and update documentation to reduce recurring support requests
- Improve internal support infrastructure, tooling, and workflows
- Participate in paid on-call rotation for production incidents
What you'll need
- Located on the North American West Coast (PDT time zone)
- Four or more years of experience in developer support or engineering
- Strong debugging skills in JavaScript, TypeScript, and modern web apps
- Experience with frameworks such as Next.js
- Proven ability to own complex issues from diagnosis to resolution
- Capable of mentoring peers through collaboration and guidance
- Maintains clarity and empathy while working under pressure
- Understands frontend, API, and infrastructure layers
Stack
- JavaScript
- TypeScript
- Next.js
How you'll work
- Fully remote position
- Must be based on the US West Coast (PDT)
- Includes paid on-call rotation for high-severity incidents
What you get
- Comprehensive health plans and perks
- Competitive salary package
- Stock options program
- Flexible and trust-based work environment
- Focus on healthy work-life balance