Senior Support Engineer | Remote | North America
n8n · Remote · United States · Toronto · Florida · New York · Ottawa · Massachusetts · Virginia · Colorado · New Jersey · Texas ·
COMPENSATION
$135k – $148k
Listed on the employer's job board (Ashby)
- Senior Support Engineer
- Fully remote (US)
- Eastern Time hours
- Kubernetes & APIs
- Equity included
Join n8n as a Senior Support Engineer to elevate the technical depth of customer support. You will resolve challenging issues across workflow execution, APIs, and self-hosted environments while collaborating with engineering teams. This position focuses on delivering world-class support for enterprise use cases and improving product reliability through systematic debugging and documentation.
What you'll do
- Own complex technical issues across tickets, chat, and community channels
- Diagnose problems in workflows, APIs, networking, and self-hosted setups
- Support enterprise customers with high-impact business-critical issues
- Collaborate with Engineering to identify root causes of bugs
- Distinguish between configuration, defect, and infrastructure issues
- Create documentation, runbooks, and FAQs to scale support
- Participate in paid on-call rotation for urgent off-hours issues
- Share technical knowledge and best practices with the support team
What you'll need
- 5+ years in technical support or customer-facing engineering roles
- Experience supporting sophisticated enterprise customers
- Strong understanding of APIs, webhooks, and data flows
- Knowledge of DNS, HTTP/HTTPS, TCP/IP, and proxies
- Hands-on experience troubleshooting Kubernetes environments
- Comfortable with JavaScript, Node.js, Docker, and logs
- Based in Texas, Virginia, Florida, NY, MA, or New Jersey
- Ability to work Eastern Time business hours
Nice to have
- Hands-on experience with n8n workflows and nodes
- Background in supporting self-hosted Linux or cloud infrastructure
- Familiarity with AI tooling, LLM APIs, or automation platforms
- Experience with observability tools like metrics and tracing
Stack
- n8n
- JavaScript
- Node.js
- Docker
- Kubernetes
- APIs
- Webhooks
How you'll work
- Fully remote within specified US states
- Work Eastern Time business hours
- Paid on-call rotation required
- Regular team off-sites for bonding
What you get
- Competitive compensation and equity package
- 20 vacation days and 8 sick days (US)
- Medical, dental, and vision coverage
- 401(k) with 4% employer match
- Short-term and long-term disability insurance
- Annual €1K budget for learning and development
- $100 monthly stipend for open source contributions