Senior Technical Customer Support Engineer, Federal
ClickHouse · Remote · United States ·
COMPENSATION
$155k – $194k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (US)
- U.S. Persons only
- Federal sector focus
- ClickHouse expertise
Join the global Support Engineering team at ClickHouse with a dedicated focus on U.S. federal agencies and their contractors. You will serve as the primary technical contact, delivering deep support while navigating the strict security and operational constraints of government environments.
The work includes triaging support cases, advising on secure deployment best practices, and collaborating with Product and Engineering teams to meet federal requirements. You will help customers succeed with ClickHouse Cloud and open-source solutions in authorized infrastructure.
What you'll do
- Act as primary technical contact for federal customers via chat, email, and meetings
- Resolve support cases and guide secure deployment in government environments
- Create documentation and runbooks tailored to federal deployment patterns
- Collaborate with Engineering and Product teams to prioritize federal requirements
- Support technical aspects of POCs, security questionnaires, and ATO evaluations
- Provide professional response and guidance within required SLAs
What you'll need
- Must qualify as a U.S. Person independent of visa or work authorization status
- Deep technical knowledge of ClickHouse, SQL databases, or distributed systems
- Experience in Support Engineering, SRE, DBA, or similar technical roles
- Familiarity with federal IT compliance such as FedRAMP or AWS GovCloud
- Strong communication skills and judgment regarding sensitive data handling
- Ability to work within strict access and documentation controls
Nice to have
- Prior experience supporting federal or public-sector customers
- Knowledge of Azure Government or air-gapped cloud environments
- Active or recently active U.S. government security clearance
- Direct experience with ClickHouse technology
- Background in open-source communities as user or contributor
- Experience with data pipelines like Kafka, Spark, or Kinesis
Stack
- ClickHouse
- SQL
- AWS GovCloud
- Kafka
- Spark
- Kinesis
- RabbitMQ
How you'll work
- Fully remote position
- Restricted to U.S. Persons due to export controls
- Flexible work environment
- Global company with distributed team
What you get
- Employer contributions towards healthcare
- Stock options for every new team member
- Flexible time off in the US
- $500 home office setup allowance
- Opportunities for company-wide offsites