Senior Technical Customer Support Engineer - Japan
ClickHouse · Remote · Japan ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (Japan)
- Japanese + English
- ClickHouse + SQL
- Equity included
Join the growing support team at ClickHouse to deliver high-quality technical assistance to customers in Japan and across the APJ and EMEA regions. You will manage support tickets, assist with pre- and post-sales activities, and collaborate with engineering teams to improve service delivery. This customer-facing role includes occasional onsite visits and requires strong technical expertise in database systems.
What you'll do
- Provide front-line technical support via ticketing systems, email, Slack, and phone
- Manage pre- and post-sales customer activities and technical proof of concepts
- Collaborate with Engineering and Product teams to define user-required functionality
- Create documentation, knowledge base articles, blogs, and training materials
- Mentor colleagues and share technical knowledge with users and customers
- Maintain trusted relationships with customers, partners, and internal teams
- Participate in on-call rotation to ensure 24x7 global support coverage
What you'll need
- Prior experience working in a technical support organization
- Strong written and verbal communication skills in Japanese and English
- Deep technical knowledge of ClickHouse, OLAP, or similar SQL databases
- Experience with Cloud/SaaS platforms, Linux/Unix, and Kubernetes
- Background in system or network administration
- Experience in customer-facing roles such as solution engineering or consulting
- Ability to travel onsite within Japan as required for customer visits
Nice to have
- Success collaborating with developers and product managers
- Passion for applying open-source technology to large data sets
- Experience engaging with user communities
Stack
- ClickHouse
- SQL
- Linux
- Kubernetes
- Cloud/SaaS
How you'll work
- Fully remote within Japan
- Tokyo location preferred but not required
- Onsite customer visits in Japan expected
- 24x7 support environment with on-call duties
What you get
- Employer contributions towards healthcare
- Stock options for every new team member
- Flexible time off policy
- $500 USD home office setup allowance
- Opportunities for global company offsites