Senior Technical Customer Support Engineer - Singapore
ClickHouse · Remote · Singapore ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Remote (Singapore only)
- ClickHouse expertise
- Global customer support
- Equity included
Join the global Support Engineering team at ClickHouse to provide technical assistance to users across APJ, APAC, and EMEA. You will handle support tickets, assist with pre- and post-sales activities, and contribute to community knowledge through documentation and webinars.
This customer-facing role requires close partnership with Go To Market, Engineering, and Product Management teams. You will help define user-required functionality and mentor colleagues while maintaining high service standards.
What you'll do
- Support users and prospects via cases, chat, Slack, and video meetings
- Develop solutions for ClickHouse Cloud and open-source versions
- Create documentation, blogs, and training materials for the community
- Collaborate with internal teams to define required product functionality
- Mentor colleagues and share technical knowledge with customers
- Provide first-line technical support within defined Service Level Agreements
- Build trusted relationships with customers, partners, and internal teams
What you'll need
- Deep technical knowledge of ClickHouse or relevant domains like SQL and OLAP
- Experience in Support, DBA, SRE, Solutions, or Software Engineering roles
- Availability for 24x7 global support coverage as per schedule
- Strong written and verbal English communication skills
- Ability to work fully remote with reliable internet connectivity
- Self-driven mindset with empathy and problem-solving skills
Nice to have
- Direct experience with ClickHouse technology
- Background in open-source technologies as user or contributor
- Experience with cloud platforms like Azure, GCP, or AWS
- Knowledge of data pipelines such as Kafka, Spark, or RabbitMQ
Stack
- ClickHouse
- SQL
- OLAP
- Azure
- GCP
- AWS
- Kafka
- Kinesis
- Spark
- RabbitMQ
How you'll work
- Fully remote position
- Candidate must reside in Singapore
- Global distributed team environment
- On-call coverage required for 24x7 support
What you get
- Employer contributions towards healthcare
- Stock options for every new team member
- Flexible time off or generous entitlements
- USD 500 home office setup allowance
- Opportunities for company-wide global gatherings