Senior Technical Support Engineer
Vultr · Remote · Remote - United States ·
COMPENSATION
€90k – €110k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote
- Linux + Kubernetes
- GPU infrastructure focus
- 24/7 shift coverage
As a Senior Technical Support Engineer at Vultr, you will act as the primary technical resource for high-value enterprise accounts. You will own the resolution of critical incidents involving cloud compute, storage, and networking, ensuring minimal disruption for strategic clients.
Beyond direct troubleshooting, you will drive root cause analysis and contribute to the team's growth by creating advanced documentation and training peers. Your expertise will help shape the support organization's capability in handling non-routine, high-complexity technical challenges.
What you'll do
- Serve as the final technical escalation point for strategic and VIP customer issues
- Troubleshoot complex problems in Kubernetes, GPU infra, virtualization, and networking
- Own incident resolution from diagnosis through root cause analysis and prevention
- Train support engineers in advanced Linux troubleshooting and account architectures
- Author and maintain advanced runbooks, documentation, and knowledge base content
- Support Customer Success Managers with technical inputs for quarterly business reviews
- Coordinate with engineering and data center teams to resolve platform-level outages
- Provide coverage during EMEA and US business hours with rotating on-call duties
What you'll need
- 4+ years of deep experience with Linux systems and command-line troubleshooting
- 4+ years in enterprise technical support within IaaS or cloud environments
- Expertise in at least one area: Kubernetes, GPU infra, storage, virtualization, or networking
- Ability to teach technical concepts to peers and build team competence
- Strong English written and verbal communication skills for high-pressure situations
- Proven ability to work independently and manage shifting priorities in operations
- Willingness to participate in 24/7 team-based operations and out-of-hours callouts
Stack
- Linux
- Kubernetes
- GPU Infrastructure
- Distributed Storage
- Virtualization
- Enterprise Networking
How you'll work
- Fully remote position
- Coverage aligned to EMEA and US business hours
- Rotating on-call responsibility for unresolved incidents
- Participation in 24/7 team-based shift operations
What you get
- 100% company-paid medical, dental, and vision insurance premiums
- 401(k) plan with 100% match up to 4% and immediate vesting
- $2,500 annual professional development reimbursement
- $500 remote office setup stipend in first year, $400 annually after
- Up to $75 monthly internet reimbursement
- Up to $50 monthly gym membership reimbursement
- Paid time off with rollover and increased accrual at milestones
- One month paid sabbatical every five years