Service Agent, Patient Care Coordinator
Talkiatry · Remote · Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Customer service focus
- US work authorization
- Shift-based schedule
- Healthcare environment
- Full benefits package
As a Patient Care Coordinator, you will serve as a primary contact for clinicians, handling administrative support and workflow navigation. You will manage high volumes of inquiries across multiple channels to ensure timely resolution and a seamless experience for providers and patients.
The role requires prioritizing tasks independently and collaborating with cross-functional teams. You will contribute to operational excellence by supporting patient care and reducing administrative burden for psychiatrists and therapists.
What you'll do
- Answer incoming patient inquiries and schedule appointments
- Make outbound calls to patients, pharmacies, and insurers
- Create and triage support tickets in ServiceNow
- Optimize provider schedules for efficient time use
- Support clinicians via Microsoft Teams Chat for follow-ups
- Send referral information and discharge letters to patients
- Monitor tickets to inform patients of insurance benefits
- Troubleshoot minor tech issues or escalate to helpdesk
What you'll need
- Experience with phone, email, and chat customer service
- Ability to multitask accurately in fast-paced settings
- Strong written and verbal communication skills
- Experience scheduling appointments
- Comfort working in a team-based environment
- Authorized to work in the United States
Nice to have
- Medical reception experience
- Familiarity with Electronic Health Record systems
- Experience with Microsoft Office and Teams
Stack
- ServiceNow
- eClinicalWorks
- Microsoft Teams
- Microsoft Office
How you'll work
- Shifts: 8:00am-4:30pm, 9:30am-6:00pm, or 10:30am-7:00pm EST
- Work location within the United States
- E-Verify participation required for employment eligibility
What you get
- Medical, dental, and vision insurance from day one
- 401K plan with company match
- Generous paid time off and paid holidays
- Paid parental leave
- Professional development and learning opportunities