Service Desk/System Administrator
Playson · Remote · Ukraine ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- Ukrainian fluent required
- macOS + MDM focus
- Google Workspace admin
- 3+ years experience
This operational role focuses on delivering hands-on IT support to employees, managing everything from live troubleshooting to equipment logistics. You will own requests end-to-end, handling access administration, MDM management, and onboarding while working to prevent recurring issues through documentation and automation.
The team values personal ownership of tasks rather than passing tickets along. You will interact directly with non-technical colleagues, balancing routine service work with initiatives to improve security and efficiency across the organization.
What you'll do
- Manage employee IT requests from start to finish, prioritizing by impact
- Administer user accounts and permissions in Google Workspace, Atlassian, GitHub, and AWS
- Handle IT onboarding and offboarding, including device recovery and access revocation
- Configure and maintain macOS and Windows workstations via MDM tools
- Oversee IT equipment procurement, inventory, and international shipping logistics
- Troubleshoot hardware, software, network, and SaaS issues methodically
- Maintain IT documentation and knowledge-base articles to reduce dependency on individuals
- Automate repetitive tasks and improve support processes without compromising security
What you'll need
- 3+ years of hands-on experience in IT support or system administration
- Practical experience supporting macOS in a production environment
- Hands-on MDM administration experience with tools like Jamf, Kandji, or Intune
- Experience administering Google Workspace and at least two other platforms like Atlassian or AWS
- Proven ownership of access lifecycle management including joiners and leavers
- Experience with equipment provisioning and remote or international delivery
- Solid understanding of network fundamentals such as DNS, DHCP, and TCP/IP
- Fluent in Ukrainian and B1 or higher in English for documentation and support
Nice to have
- Scripting skills in Bash, PowerShell, or Python
- Experience with Apple Business Manager or Zero-Touch deployment
- Knowledge of VPN, LDAP, or ZTNA solutions
- Exposure to ISO 27001 or SOC 2 security audit processes
- Previous experience in the iGaming industry
- Relevant certifications such as CompTIA A+, Network+, or Google Workspace
Stack
- Google Workspace
- Atlassian
- GitHub
- AWS
- macOS
- Windows
- Jamf
- Kandji
- Intune
How you'll work
- Fully remote and flexible working arrangement
- International exposure with colleagues across locations
What you get
- Competitive salary with quarterly bonuses
- Unlimited paid time off and sick leave
- Private medical insurance coverage
- Financial support for significant life events
- Budget allocated for professional development
- Regular company events and team activities
Hiring process
- Initial HR interview
- Technical interview stage
- Final interview with the team