Service Team Lead
Gen Digital Inc. · Remote · USA - Remote ·
COMPENSATION
$65k – $65k
Listed on the employer's job board (Ashby)
- Fully remote position
- Manage 8-10 agents
- P&C Insurance expertise
- Leadership role
- Data-driven coaching
Lead a high-performing remote service team while overseeing daily call center operations. You will ensure service quality and compliance, helping agents retain customers and identify cross-sell opportunities for insurance products.
Reporting to the Director of Service, you will improve agent performance through coaching and data analysis. The role requires acting as an expert on agency decisions and maintaining operational excellence.
What you'll do
- Serve as an expert on Property and Casualty agency decisions
- Review reports to evaluate individual agent performance and results
- Coach and mentor a team of 8-10 agents regularly
- Monitor inquiry volume and adjust agent schedules to meet demand
- Suggest improvements for internal processes and cross-selling techniques
What you'll need
- At least 3 years of experience in a leadership role
- Expertise in guiding and evaluating P&C insurance decisions
- Hold an active P&C or Personal Lines Insurance License
- Analytical mindset with ability to review reports and data
- Strong empathy for both agents and customers
- Ability to motivate others in a proactive and firm manner
Nice to have
- Experience working with early-stage tech startups
- Experience in high-growth technology environments
How you'll work
- Fully remote work arrangement
- Call center operational environment
- Reports directly to Director of Service