Software Implementation Project Manager
3E · Remote · Canton, OH · Remote VA · Remote OH · Remote NC · Remote PA · Remote MA · Remote GA · Remote FL · Washington DC Metro Area · Charlottesville, VA (Hybrid) ·
COMPENSATION
$70k – $80k
Listed on the employer's job board (Ashby)
- Fully remote (US East)
- B2B SaaS implementation
- No coding required
- Travel 10-20%
- Mid-level role
You will manage large-scale implementations, translating customer scopes into executable strategies. Your focus is on ensuring projects succeed on time and within scope by coordinating technical specialists and maintaining clear communication with stakeholders.
What you'll do
- Llead complex new-logo and cross-sell implementations from handoff to close
- Translate scopes of work into integrated delivery strategies and plans
- Coordinate implementation specialists, Product, Engineering, and partners
- Establish measurable success criteria and maintain accountability for outcomes
- Lead customer governance and communicate with senior stakeholders
- Identify cross-workstream dependencies and mitigate risks early
- Manage scope change control and custom development coordination
- Build dashboards to visualize project status and risks
- Diplomatically handle customer escalations and maintain commitments
- Partner with Commercial teams on handoffs and expansion opportunities
- Drive post-onboarding Value Realization Projects and optimizations
- Manage multiple concurrent implementations based on risk and impact
What you'll need
- 3-5 years in software implementation or technical project management
- Experience leading complex implementations with multiple workstreams
- Strong ability to own project scope, plans, risks, and change control
- Technical aptitude to understand configuration, data, and integrations
- Proven skill in leading customer conversations with senior stakeholders
- Ability to influence cross-functional teams without formal authority
- Experience managing multiple concurrent projects and prioritizing effectively
- Proficiency with CRM tools like Salesforce or HubSpot and Microsoft Office
- Willingness to travel 10-20% for customer engagements
- Eligible to work in the US without visa sponsorship
Nice to have
- Bachelor’s degree in business, information systems, or related field
- Experience with enterprise or mid-market SaaS customers
- Familiarity with tools like Pendo, Gong, or Zendesk
- Knowledge of environmental, regulatory, or EHS software domains
- Multilingual capabilities or experience supporting global customers
Stack
- Salesforce
- HubSpot
- Microsoft Office
- Pendo
- Gong
- Zendesk
How you'll work
- Fully remote within US Eastern time zone
- Must reside in authorized US states
- No visa sponsorship available
- Travel required 10-20%
What you get
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO policy
- Parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits