Software Support Technician
Everfield · Remote · UK - Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Sage 200 experience required
- Hybrid or fully remote
- SQL skills needed
- AI tooling integration
- Manufacturing ERP focus
Join CIM Software, a specialist manufacturer of ERP solutions like Cim50 and Cim200, now part of the Everfield ecosystem. You will manage support cases across the product range, resolving issues directly or escalating complex problems while building expertise in manufacturing software.
What you'll do
- Handle 1st and 2nd line support cases for customers and partners
- Resolve issues via phone, email, and ticketing systems
- Diagnose configuration and data problems using SQL queries
- Escalate complex cases with detailed reproduction steps
- Update knowledgebase to streamline future issue resolution
- Collaborate with the team to maintain sharp response times
What you'll need
- Proven Sage 200 support experience in 1st or 2nd line roles
- Strong written and verbal communication skills
- Methodical approach to troubleshooting and case ownership
- Basic SQL skills for database investigation
- Comfortable working with databases and data structures
Nice to have
- Familiarity with Cim200 or Sicon Manufacturing
- Understanding of BOMs, works orders, and stock control
- Experience supporting Sage or business software vendors
- Confidence using AI tools for investigation and drafting
Stack
- Sage 200
- Cim50
- Cim200
- Cim360.cloud
- SQL
How you'll work
- Flexible working: office, hybrid, or fully remote
- Support for direct customers and reseller partners
What you get
- 26 days annual leave plus bank holidays
- Company-subsidised private healthcare scheme
- Electric vehicle salary sacrifice scheme
- Cycle to work scheme
- Employee benefits and discounts programme
- Active Employee Council for team input