Solutions and Implementation Engineer
Cytora · Remote · Central · Eastern ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (Central US)
- Python + REST APIs
- AI/LLM product focus
- No visa sponsorship
- SaaS B2B environment
As a Solutions and Implementation Engineer at Cytora, you will own the technical journey of customer implementations from kick-off to go-live. You will act as the technical expert, guiding clients on API integration patterns, workflow configuration, and AI capabilities while bridging the gap between Customer Success, Sales, and Product teams.
Your work will involve running technical discovery sessions, producing implementation playbooks, and troubleshooting complex issues using logs and monitoring tools. You will also educate customers on how the company's LLM-powered product digitizes their workflows, ensuring they maximize value from the platform.
What you'll do
- Own technical implementation for new and existing customers from API integration to go-live
- Run technical discovery on customer stacks and recommend integration patterns
- Produce Miro workflows and implementation playbooks to guide rollouts
- Advise customers on webhook strategies, retry handling, and schema design
- Support Customer Success and Sales teams with technical context and expertise
- Educate customers on how the AI-powered product works and its benefits
- File bug reports and feature requests based on customer feedback and observations
- Diagnose complex issues using logs and monitoring tools before handing off to Engineering
What you'll need
- 3-5+ years in a technical, customer-facing role such as Solutions or Implementation Engineer
- Deep comfort with REST APIs, Swagger/OpenAPI specs, and tools like Postman
- Ability to read and write Python scripts for prototyping, testing, and automation
- Genuine interest in AI and ability to explain LLM-powered products to customers
- Experience advising customers on integration architecture and workflow design
- Strong communication skills for both technical developers and business stakeholders
- Proficiency with Git/GitHub for navigating codebases and managing branches
- Familiarity with observability tools like Datadog and platforms like Auth0
- Experience implementing production-ready integrations for SaaS B2B enterprise customers
Nice to have
- Previous experience in the Insurance or InsurTech industry
- Hands-on work configuring or evaluating Generative AI products
- Exposure to pre-sales activities such as reviewing Statements of Work
- Familiarity with underwriting workflows or broker and carrier operations
Stack
- Python
- REST APIs
- Swagger
- OpenAPI
- Postman
- Git
- GitHub
- Datadog
- Auth0
- Miro
How you'll work
- Fully remote position
- Must be based in the Central US time zone
- Must have full rights to work in the US
- No visa sponsorship available
What you get
- Competitive salary range of $110,000 to $130,000
- Flexible working options
- Professional development budget
- Access to conferences
- Annual company retreats
- Potential eligibility for bonus and commission plans