Solutions Architect (San Francisco, CA)
Deepgram · Remote · San Francisco, CA ·
COMPENSATION
$197k – $246k
Listed on the employer's job board (Ashby)
- Based in San Francisco
- Hybrid work model
- Up to 50% travel
- Python or TypeScript
- Voice AI platform
As a support-focused Solutions Architect, you will own complete customer engagements after the sale. You will solve sophisticated technical challenges while creating scalable solutions and automation to enhance the support infrastructure.
The Applied Engineering team serves as the technical interface for customers from proof-of-concept to ongoing support. This position offers a path to grow into broader implementation and pre-sales roles while improving the customer support experience.
What you'll do
- Own complete post-sales customer engagements and provide technical guidance
- Lead resolution of complex customer support issues as an escalation point
- Design systematic improvements to support processes and infrastructure
- Create automated solutions and self-service tools for common challenges
- Analyze support ticket patterns to identify product improvement opportunities
- Develop technical documentation and best practices for customer self-service
- Collaborate with product teams to advocate for customer needs
- Occasionally assist with implementation projects and pre-sales activities
What you'll need
- 3+ years in technical support, solutions engineering, or similar roles
- Strong software engineering background with professional development experience
- Proficiency in Python, JavaScript/TypeScript, Rust, C/C++, or similar
- Experience developing automation solutions and improving technical processes
- Proven ability to troubleshoot complex issues in production environments
- Excellent written and verbal communication skills for technical concepts
Nice to have
- Experience with speech recognition, NLP, or related AI technologies
- Knowledge of cloud platforms like AWS, GCP, or Azure
- Familiarity with containerization technologies like Docker and Kubernetes
- Experience with API-first products and developer tools
- Background in support automation techniques and tools
Stack
- Python
- JavaScript
- TypeScript
- Rust
- C/C++
- AWS
- GCP
- Azure
- Docker
- Kubernetes
How you'll work
- Role is based in San Francisco, CA
- Hybrid model with mix of in-person and remote work
- Up to 50% travel for customer meetings and sales support
- AI-first mindset required for daily operations