Solutions Engineer
Spellbook · Remote · Remote - Canada ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US/Canada)
- SaaS / LegalTech
- Microsoft Word integration
- Customer-facing technical role
As a Solutions Engineer, you will act as the technical advisor during the sales cycle, partnering with Account Executives to guide prospects from initial demo to contract close. You will manage trial setups, address security and integration questions, and ensure customers successfully adopt Spellbook within their workflows.
What you'll do
- Partner with sales teams to provide technical guidance throughout the buyer journey
- Plan and deliver customized product demonstrations and proof of concepts
- Guide prospects through self-service setup and basic user provisioning
- Address technical, security, and data privacy inquiries from potential clients
- Facilitate document migrations and handle integration configuration for trials
- Triage and resolve bugs or functionality issues affecting trial accounts
- Complete RFPs and questionnaires in collaboration with internal stakeholders
- Create and maintain technical documentation to support customer success
What you'll need
- At least two years in solutions engineering, sales engineering, or technical support
- Experience in SaaS or B2B environments with customer-facing responsibilities
- Knowledge of security frameworks such as SOC 2, GDPR, or PIPEDA
- Ability to troubleshoot application setup and account provisioning issues
- Skill in configuring software integrations for customer onboarding
- Strong communication skills for technical and non-technical audiences
- Proficiency with CRM tools like HubSpot for managing interactions
- Legal authorization to work in the United States or Canada
Nice to have
- Previous experience working in a startup or high-growth tech company
- Familiarity with the legal technology sector and its specific challenges
- Experience deploying or administering Microsoft 365 or Word add-ins
- Comfort using AI tools for research, drafting, or data review tasks
- Background in delivering technical presentations to business stakeholders
Stack
- Microsoft Word
- HubSpot
- Microsoft 365
How you'll work
- Fully remote position
- Open to candidates in the United States or Canada
- Must be legally entitled to work in US or Canada
What you get
- Company-paid group benefits for employees and families
- $1,000 annual allowance for mental health support
- Generous time off policies and holiday closure
- Monthly paid meals and annual wellness allowance
- Parental leave top-ups
- Competitive stock option grants