Solutions Engineer
Spellbook · Remote · Remote - US ·
COMPENSATION
$140k – $175k
Listed on the employer's job board (Ashby)
- Fully remote (US/Canada)
- SaaS / LegalTech
- Microsoft Word integration
- Customer-facing technical role
- Series B funded startup
You will act as the technical advisor during the sales cycle, guiding prospects from initial demo through trial setup and closing. This position requires partnering with Account Executives to address enterprise requirements and ensure a smooth customer experience.
What you'll do
- Partner with sales teams to provide technical guidance throughout the buying journey
- Plan and deliver product demonstrations tailored to specific customer needs
- Assist prospects with self-service setup and basic user provisioning
- Address technical, security, and data privacy inquiries from potential clients
- Manage document migrations and configure integrations for new accounts
- Triage and resolve bugs affecting trial accounts in coordination with engineering
- Complete RFPs and questionnaires to support the sales process
- Create technical documentation to help users succeed with the platform
What you'll need
- Two or more years in solutions engineering, sales engineering, or technical support
- Experience in SaaS or B2B environments is preferred
- Knowledge of security frameworks such as SOC 2, GDPR, or PIPEDA
- Ability to troubleshoot application setup and account provisioning issues
- Skill in configuring software integrations for customer onboarding
- Strong communication skills for technical and non-technical audiences
- Proficiency with CRM tools like HubSpot for managing interactions
- Must be legally authorized to work in the United States or Canada
Nice to have
- Previous experience working in a fast-paced startup environment
- Familiarity with the legal technology sector and its challenges
- Experience deploying or administering Microsoft 365 or Word add-ins
- Comfortable using AI tools for research and drafting tasks
- Background in delivering technical presentations to stakeholders
Stack
- Microsoft Word
- HubSpot
- Microsoft 365
How you'll work
- Fully remote position
- Open to candidates in the United States or Canada
- Flexible work environment focused on outcomes
What you get
- Company-paid group benefits for employees and families
- $1,000 annual allowance for mental health support
- Generous time off policies and holiday closure
- Monthly paid meals and annual wellness allowance
- Parental leave top-ups
- Competitive stock option grants