Solutions Engineer, Strategic
Serval · Remote · Remote · New York ·
COMPENSATION
$300k – $300k
Listed on the employer's job board (Ashby)
- Founding Solutions Engineer
- Fully remote position
- AI-native automation
- Strategic enterprise sales
- 10+ years experience
As the first technical seller at Serval, you will own the technical side of the pre-sales cycle for prospective strategic customers. You will partner with GTM leaders to shape demos, run technical evaluations, and build the foundational toolkit for future solutions architects.
The role requires earning trust from sophisticated buyers by demonstrating how intelligent agents can replace manual processes. You will translate complex technical environments into scoped use cases and ensure a smooth handoff to deployment teams.
What you'll do
- Lead technical sales motions including discovery, architecture, demos, and executive briefings
- Manage deep integrations with prospect stacks such as identity providers and ITSM tools
- Translate technical requirements into scoped value-based use cases for pilots
- Address security and compliance questions regarding guardrails and access management
- Execute clean handoffs to Deployment teams with full technical context
- Build foundational SA toolkit including demo environments and reference architectures
- Bridge field and product teams to address objections and feature gaps
What you'll need
- 10+ years in solutions architecture or sales engineering at high-growth B2B companies
- Proven track record selling technical products to senior IT and security buyers
- Ability to conduct architecture reviews and debug integrations without relying on decks
- Fluency with modern IT stack including IdPs, SCIM, ITSM, APIs, and SaaS administration
- Excellent communication skills for translating complex concepts to engineers and executives
- High ownership mindset with comfort working in ambiguity and building systems from scratch
Nice to have
- Experience with ITSM, IGA, access management, or security products
- Background in AI automation products
Stack
- Okta
- Entra
- ITSM
- MDM
- HRIS
- SCIM
- APIs
How you'll work
- Fully remote work policy
What you get
- Opportunity to shape product and company success
- Support from experienced team and leading investors
- Culture valuing innovation, ownership, accountability, and fun