Sr. Operations Specialist – Launch Team
Skydio · Remote · US Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote (US)
- 50-60% travel required
- Drone operations focus
- Project management
As part of the Launch Team, you will own a portfolio of accounts and guide customers through every prerequisite for operating Skydio docks. You will coordinate between internal teams and external stakeholders to ensure sites, networks, policies, and operations are ready for deployment.
The role focuses on holding launch dates by managing relationships and tracking risks across complex public sector and enterprise projects. Success is measured by time-to-launch and the smooth handoff of running programs to Customer Success.
What you'll do
- Manage a book of dock accounts from opportunity through handoff to Customer Success
- Lead weekly customer cadences, readiness records, and risk tracking
- Build relationships with customer IT, facilities, legal, and internal teams
- Conduct site surveys including rooftop assessments and network readiness checks
- Drive non-technical approvals such as BVLOS waivers and policy authorization
- Verify deployment prerequisites before equipment ships
- Escalate blockers early to Account Executives or leadership
- Provide feedback to Product and Engineering based on launch experiences
What you'll need
- 3+ years in customer-facing project management or operations
- Experience managing concurrent projects with external stakeholders
- Familiarity with Drone as First Responder concepts and dock operations
- Comfort working with public sector IT, procurement, and legal teams
- Strong organizational skills and attention to detail
- Excellent written and verbal communication for diverse audiences
- FAA Part 107 Certificate or ability to obtain within 60 days
- Ability to travel 50-60% of the time
- Ability to lift up to 60 lbs and work at heights
Nice to have
- Prior public safety service or agency-side program experience
- Experience with public approval processes like council authorization
- Familiarity with RF, LTE assessment, and network readiness
- Knowledge of grant funding and cooperative purchasing vehicles
- Working knowledge of Salesforce, Palantir, or Databricks
How you'll work
- Fully remote position
- Travel required 50-60% for site surveys and deployments
- Physical tasks include climbing ladders and working outdoors
What you get
- Competitive base salary and stock options
- Comprehensive health insurance plans
- Paid vacation, sick leave, and holiday pay
- 401K savings plan
- Relocation assistance may be provided