Sr. Reliability Engineer
Hims & Hers · Remote · US Remote ·
COMPENSATION
$140k – $165k
Listed on the employer's job board (Ashby)
- Senior level role
- Fully remote work
- AI-first engineering culture
- Healthcare industry focus
- Observability and SRE
Join the engineering team at Hims & Hers to build the infrastructure that keeps healthcare services accessible and reliable. You will design observability standards, automate incident management, and leverage AI agents to detect and resolve issues before they impact users.
This position requires deep expertise in software engineering and production systems, with a focus on turning operational data into actionable improvements. You will collaborate across teams to harden systems against peak loads and streamline debugging processes.
What you'll do
- Define and instrument SLOs and golden signals for key customer journeys like checkout and telehealth
- Lead capacity planning and resilience testing for high-traffic events and steady growth
- Build automated incident response pipelines connecting FireHydrant, Datadog, and Jira
- Develop AI agents to automate operational tasks such as RCA drafting and alert triage
- Serve as the expert debugger for complex cross-service failures and performance regressions
- Create tooling for operational excellence reviews and drive action items to closure
- Mentor engineers on SLOs, blameless post-mortems, and effective on-call practices
What you'll need
- 5+ years of experience in Software, SRE, Platform, or Infrastructure Engineering
- Strong software engineering fundamentals with ability to read code across the stack
- Deep expertise in observability, SLO engineering, and reducing alert noise
- Production experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL
- Proven track record in managing incident response, escalation, and post-mortems
- Daily practical use of AI coding tools like Claude or Cursor for development tasks
- Excellent communication skills for explaining technical risks to leadership and peers
Nice to have
- Experience building AI agents or LLM-backed automation for operations
- Load-testing experience at scale using tools like k6
- Familiarity with service mesh technologies such as Istio
- Background in regulated healthcare environments with compliance needs
- Experience designing vendor escalation frameworks with defined SLAs
Stack
- AWS
- Kubernetes
- EKS
- Terraform
- PostgreSQL
- Datadog
- FireHydrant
- Claude
- Istio
How you'll work
- Fully remote position
- Flexible work approach
- Talent-first culture
What you get
- Competitive salary and equity compensation
- Unlimited PTO and company holidays
- Quarterly mental health days
- Comprehensive medical, dental, and vision benefits
- Parental leave support
- Employee Stock Purchase Program
- 401k with employer matching
- Offsite team retreats