Strategy & Ops Lead, Applied AI
Clipboard · Remote · U.S. (Remote) ·
COMPENSATION
$130k – $160k
Listed on the employer's job board (Ashby)
- Fully remote role
- Strategy & Ops focus
- No coding required
- AI tooling expertise
- Product mindset
Join Clipboard as an Applied AI Strategy & Ops Lead to own and evolve the internal tooling ecosystem across Operations. You will act as a product manager at the intersection of Ops, Engineering, and frontline teams, prioritizing improvements to support platforms and AI-driven systems.
This hands-on individual contributor role focuses on refining existing systems and introducing new tools to scale with business growth. You will partner with leadership to translate operational needs into technical solutions, ensuring reliability and efficiency without engaging in software development.
What you'll do
- Own the Ops tooling roadmap by gathering needs and prioritizing based on impact
- Design and improve workflows across support platforms and AI tools
- Partner with engineers to scope requirements and write technical specs
- Execute high-priority automation initiatives across the operational stack
- Translate defined problems into practical, well-scoped technical solutions
- Identify gaps in current tooling and proactively address inefficiencies
- Troubleshoot issues to ensure system reliability and effective performance
What you'll need
- Proven experience owning a tool or internal product end to end
- Comfortable working with APIs, integrations, and automation tooling
- Ability to build and debug independently while collaborating with engineers
- Strong execution discipline to drive problems through to completion
- Systems thinking to understand how tools and workflows connect
- Skill in translating loosely defined problems into structured solutions
- Ownership mindset focused on delivering high-quality operational improvements
Nice to have
- Experience with support platforms such as Zendesk
- Familiarity with AI-driven tools and automation workflows
- Background in Operations, Support, or Customer Experience environments
- Experience managing evolving or fragmented tooling stacks
How you'll work
- Remote-first team structure
- Individual contributor role with real ownership
- Collaboration with Ops, Engineering, and frontline teams
Hiring process
- Submit application
- Complete case study
- Case interview with a team member
- Interview with Head of Core Services
- Interview with Head of Operations
- Final culture interview with Executive Leadership