Strategy & Ops Lead, Applied AI
Clipboard · Remote · Remote (Canada) · Remote (UK) · Remote (EU) · Remote (Ireland) ·
COMPENSATION
$120k – $140k
Listed on the employer's job board (Ashby)
- Fully remote team
- Lead level role
- APIs & Automation
- AI-driven systems
- Ops & Engineering bridge
Join Clipboard as an individual contributor responsible for evolving the internal tooling ecosystem across Operations. You will partner with engineering leadership to execute automation initiatives, refine existing systems, and introduce new tools that support business scaling.
Sitting at the intersection of Ops and Engineering, you act as the technical voice for operations. Your work ensures that support platforms and AI-driven systems function effectively to handle day-to-day operational needs.
What you'll do
- Build workflows, integrations, and automations to boost daily efficiency
- Execute high-priority tooling initiatives across the operational stack
- Partner with engineers to scope requirements and write technical specs
- Improve systems including support platforms and AI-driven solutions
- Translate operational problems into practical technical solutions
- Identify and address gaps or inefficiencies in current tooling
- Troubleshoot issues to ensure reliable production performance
- Enhance connectivity and operation of interconnected systems
What you'll need
- Comfortable working with APIs, integrations, and automation tooling
- Ability to build and debug independently without constant oversight
- Capable of holding technical conversations with engineering teams
- Disciplined in driving defined problems through to completion
- Manages multiple priorities while maintaining quality standards
- Understands how tools, workflows, and dependencies connect
- Focuses on improving overall system operations, not just components
- Translates loosely scoped problems into structured solutions
- Takes ownership of delivering high-quality operational improvements
Nice to have
- Experience with support platforms like Zendesk
- Familiarity with AI-driven tools and automation workflows
- Background in Operations, Support, or Customer Experience
- Experience managing evolving or fragmented tooling stacks
Stack
- Zendesk
- APIs
- AI-driven tools
How you'll work
- Remote-first company culture
- Individual contributor role with real ownership
Hiring process
- Submit application
- Complete case study
- Case interview with team member
- Interview with Head of Core Services
- Interview with Head of Operations
- Final culture interview with Executive Leadership