Supervisor, Technology Support
McDonald's · Chicago, IL, United States ·
COMPENSATION
€•• – ••k
Listed on WeAreDevelopers
- Tech Support Supervisor
- QSR Technology Focus
- Vendor Management
- Lab Operations Lead
- Cross-functional Role
Lead daily technology operations across MHQ labs and production restaurant locations. Ensure stability and continuous improvement of technology services by partnering with Engineering, Product, and Operations teams.
What you'll do
- Oversee daily tech operations in labs and restaurant locations
- Partner with engineering and product teams on deployments
- Manage vendors, service providers, and performance expectations
- Define test planning, execution, and release validation standards
- Maintain lab equipment configuration and inventory readiness
- Drive incident resolution with support organizations
- Improve QA processes, automation tools, and reporting
What you'll need
- 1+ years in tech ops, engineering, QA, or support
- Understanding of software delivery lifecycles
- Knowledge of QSR technologies like POS and Kiosks
- Strong analytical skills for complex operational issues
- Ability to influence outcomes without direct authority
- Effective communication with stakeholders and vendors
Nice to have
- Prior McDonald's or QSR industry experience
- Experience leading technical or outsourced teams
- Managing multiple competing technical workstreams
Stack
- Microsoft Access
- Software Bug Management
- Regression Testing
- Test Execution Engine