Support Engineer
Freshpaint · Remote · Remote - US ·
COMPENSATION
$80k – $100k
Listed on the employer's job board (Ashby)
- Fully remote
- Go + TypeScript + SQL
- Half-day Fridays
- 16 weeks parental leave
- 2+ years experience
Freshpaint provides a privacy-first data platform that allows healthcare organizations to use analytics tools without exposing protected health information. As a Support Engineer, you will act as a frontline technical expert, investigating application behavior and code to solve customer problems.
You will own issues from initial report to resolution, working directly with the codebase to identify root causes. This position requires strong communication skills to translate technical details for diverse audiences while partnering with Engineering and Product teams to improve the platform.
What you'll do
- Own and drive customer technical issues to full resolution
- Troubleshoot complex problems across the entire technology stack
- Investigate application behavior using Go, TypeScript, and SQL
- Analyze system architecture and code to find root causes
- Partner with Engineering, Customer Success, and Account teams
- Support customers through onboarding and ongoing usage phases
- Communicate technical concepts clearly to varied audiences
- Create and maintain internal runbooks and documentation
- Surface customer feedback to inform product improvements
What you'll need
- 2+ years in technical support, solutions engineering, or software engineering
- 2+ years of experience in a customer-facing position
- Ability to read and write code, preferably Go or JavaScript/TypeScript
- Experience troubleshooting both frontend and backend systems
- Strong analytical skills with a self-service mindset
- Clear communication skills for technical and non-technical audiences
- Highly organized with ability to manage multiple priorities
- Customer-first mindset with strong empathy and ownership
- Familiarity with databases and SQL
Nice to have
- Familiarity with debugging production environments
- Experience working with SQL and data-heavy systems
- Background collaborating closely with Product and Engineering
- Contributions to technical documentation or knowledge bases
Stack
- Go
- TypeScript
- JavaScript
- SQL
What you get
- Competitive pay and generous equity
- Half-day Fridays every week
- 16 weeks fully paid parental leave
- Flexible PTO with required 2-week minimum
- 100% covered health, dental, and vision for employees
- 80% coverage for dependents
- Company offsites to various locations