Support Engineer
Meter · Remote · Bangalore ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote support role
- Enterprise networking focus
- Influence product direction
- Complex system troubleshooting
- Equity participation eligible
Join Meter to redefine enterprise networking by solving intricate challenges across the full network stack. This position goes beyond standard ticket resolution, requiring deep technical diagnosis and direct collaboration with engineering to shape future products.
You will manage customer networks remotely, ensuring high-quality service while building documentation and sharing expertise to elevate the team. Success means adapting to priority changes, improving processes, and delivering reliable solutions for major clients.
What you'll do
- Troubleshoot and resolve tickets across all network stack layers
- Manage and support complex customer networks remotely
- Identify and document product bugs with clear reproduction steps
- Create feature requests based on real customer needs
- Build and maintain documentation to reduce resolution time
- Provide actionable product suggestions to the engineering team
- Strengthen the team through peer training and clear documentation
What you'll need
- Fluent in wireless, security, WAN/LAN, routing, and DNS
- Analytical mindset comfortable with ambiguity and unique problems
- Calm under pressure in a fast-paced environment
- Clear communicator who collaborates well with teams and customers
- Committed to improving network experience for every customer
- Ability to adapt accurately to changing priorities in an active queue
Stack
- Wireless
- Security
- WAN/LAN
- Routing
- DNS
How you'll work
- Work is performed almost entirely remotely
- Support complex customer networks from a distance
What you get
- Eligible to participate in Meter's equity plan