Support Engineer
Sardine · Remote · United Arab Emirates · Dubai, United Arab Emirates ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (UAE)
- 5+ years experience
- API & SQL proficiency
- Fintech focus
- English fluent
Join Sardine as a Support Engineer to own the end-to-end technical support experience for clients using our agentic risk platform. You will act as a product expert, resolving complex issues related to APIs and SDKs while working closely with internal engineering teams and third-party providers.
This position requires strong technical skills in web technologies and SQL, along with the ability to communicate clearly in high-pressure situations. You will contribute to documentation and tool development to help customers become more self-sufficient.
What you'll do
- Serve as the primary contact for customer inquiries via email, chat, and phone
- Troubleshoot and resolve complex technical issues involving APIs and SDKs
- Collaborate with engineering teams to escalate and fix product bugs
- Create and maintain documentation and tools to improve support efficiency
- Analyze customer needs and provide tailored technical solutions
- Stay updated on product features and industry best practices
What you'll need
- At least five years in technical support, solutions engineering, or software engineering
- Fluent in English with clear communication skills
- Strong understanding of web technologies, APIs, and cloud infrastructure
- Proficient in SQL, including joins and multi-table queries
- Experience with REST APIs and tools like Postman
- Background in supporting B2B SaaS products or fintech environments
- Ability to work independently and manage ambiguity in high-volume settings
Nice to have
- Experience coordinating with third-party vendors and support providers
Stack
- SQL
- REST API
- Postman
- Web technologies
- Cloud infrastructure
How you'll work
- Fully remote within the United Arab Emirates
- Must maintain a home base in the hiring country
- Remote-first culture with flexible scheduling
- No office reporting required
What you get
- Generous compensation package with cash and equity
- Early exercise options for all stock options
- Flexible paid time off and year-end break
- MacBook Pro delivered to your door
- One-time home office setup stipend
- Monthly meal and social meet-up stipends
- Annual health, wellness, and learning stipends
- Health, dental, and vision coverage (US/Canada specific)
- 401k/RRSP matching (US/Canada specific)