Support Engineer *EU/ Germany remote* (m/f/d)
Pliant · Remote · Germany (Remote) ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (EU/Germany)
- REST APIs + SQL
- Fintech payments platform
- Fluent English required
Join Pliant's Support Engineering team to own the investigation and resolution of complex customer issues. You will act as the internal escalation point, analyzing logs, validating API workflows, and coordinating with Product and Engineering teams to ensure high-quality technical handovers.
What you'll do
- Own complex technical cases end-to-end from initial investigation to resolution
- Provide clear stakeholder updates and adhere to service level agreements
- Escalate issues to engineering with reproduction steps and impact assessments
- Coordinate with Product and Engineering teams on issue prioritization
- Debug product and integration issues by analyzing logs and system tools
- Triage issues to distinguish between configuration errors and genuine bugs
What you'll need
- At least three years of experience in technical troubleshooting roles
- Strong debugging skills with ability to form and test hypotheses quickly
- Knowledge of REST APIs, HTTP, webhooks, and authentication standards
- Experience testing APIs using tools such as Postman or cURL
- Ability to write SQL queries for PostgreSQL to validate system state
- Comfortable reading code to assist with debugging efforts
- Experience using observability tooling like Datadog, Grafana, or Splunk
- Familiarity with AI engineering tools such as Claude or Codex
- Fluent in English with strong communication skills for diverse audiences
Nice to have
- Experience supporting fintech web apps or ERP integrations
- Basic scripting skills in Python or JavaScript for automation
- Experience writing or maintaining technical documentation
Stack
- PostgreSQL
- REST APIs
- Postman
- cURL
- Datadog
- Grafana
- Splunk
- Claude
- Codex
How you'll work
- Remote work available within Germany or the European Union
- Choice of Windows or Mac operating system provided
What you get
- Company card with monthly allowance for meals and coffee
- Flat hierarchy with transparent and professional communication
- Opportunity to learn modern corporate card platform mechanics
- Inclusive hiring process with human-reviewed final decisions