Support Engineer II
Blackpoint Cyber · Remote · Remote - Czech ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (Czechia)
- Zendesk + Microservices
- Python or Bash scripting
- 3+ years experience
- Equity participation
Join the support team at Blackpoint Cyber to resolve complex customer issues involving software integrations and microservices. You will work remotely from Czechia, collaborating with engineering teams to improve support processes and automate repetitive tasks.
What you'll do
- Resolve escalated technical cases involving software and integrations
- Troubleshoot issues related to microservices, APIs, and system configs
- Use Zendesk to manage tickets and streamline support workflows
- Collaborate with Engineering to report bugs and prioritize fixes
- Analyze ticket trends to recommend proactive solutions
- Create documentation and knowledge base articles for the team
- Coach Tier 1 agents and share technical knowledge
- Automate repetitive tasks using tools like Superblocks or n8n
What you'll need
- 3+ years in technical support for software products
- Hands-on experience with Zendesk macros and automations
- Understanding of microservices, APIs, Docker, and cloud services
- Proficiency in Windows and macOS operating systems
- Experience with PowerShell and remote support tools
- Solid grasp of networking concepts like DNS and DHCP
- Working knowledge of Python, Bash, or PowerShell
- Strong written and verbal communication skills
Nice to have
- Experience with Superblocks, n8n, Tines, or webhooks
- Familiarity with AWS, Azure, and DevOps practices
- Knowledge of Ansible or configuration management tools
- CompTIA A+, Network+, or Security+ certifications
Stack
- Zendesk
- Docker
- Python
- Bash
- PowerShell
- Superblocks
- n8n
- Tines
- AWS
- Azure
- Ansible
How you'll work
- Fully remote position based in Czechia
- Global equity participation available
What you get
- Competitive benefits per local market standards
- Equity participation for global employees