Support Engineer III
Blackpoint Cyber · Remote · Remote - United States ·
COMPENSATION
$86k – $107k
Listed on the employer's job board (Ashby)
- Hybrid role
- Zendesk automation
- Microservices & APIs
- 5+ years experience
- Equity participation
Join Blackpoint Cyber as a Support Engineer III, where you will provide expert-level assistance for complex customer issues. You will resolve escalated cases involving microservices and APIs while building automation to streamline support operations using tools like Zendesk and n8n.
What you'll do
- Resolve escalated technical support cases with precision and efficiency
- Troubleshoot software issues involving microservices, APIs, and integrations
- Collaborate with Engineering and Product teams to report and prioritize bugs
- Analyze ticket trends to implement proactive solutions and reduce volume
- Create and maintain detailed documentation and knowledge base articles
- Mentor and train junior engineers to enhance team competency
- Develop automated solutions using tools like Superblocks, n8n, and Tines
- Document automation processes and provide training materials for the team
What you'll need
- 5+ years in Technical or Customer Support within complex software environments
- Proficiency in Zendesk automations, triggers, and macros
- Strong understanding of microservices architecture, APIs, and Docker
- Advanced knowledge of Windows, macOS, and Linux operating systems
- Experience with PowerShell, Sysinternals Suite, and remote support tools
- Familiarity with scripting languages such as Python, Bash, or Ansible
- Strong grasp of networking concepts including DNS, DHCP, and firewalls
- Experience with cloud platforms like AWS or Azure and DevOps practices
Nice to have
- Certifications such as CompTIA A+, Network+, or Security+
Stack
- Zendesk
- Superblocks
- n8n
- Tines
- Docker
- Python
- Bash
- Ansible
- AWS
- Azure
- PowerShell
How you'll work
- Hybrid work arrangement
What you get
- Health, Vision, Dental, and Life Insurance plans (US)
- Robust 401k plan (US)
- Discretionary Time Off
- Global equity participation program
- Competitive local benefits for international employees