Support Engineer (L2)
LocalStack · Remote · Brazil ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- L2 Support Engineer
- AWS & Python
- BRT hours focus
- English & Portuguese
Join LocalStack, a Series A startup revolutionizing cloud development with secure local sandboxes. You will serve as the primary L2 support contact for key clients in Brazil, resolving technical issues and ensuring high-quality service delivery within a globally distributed team.
What you'll do
- Provide reliable L2 support coverage for Brazilian clients during BRT hours
- Investigate and resolve customer issues by reproducing complex scenarios
- Extend support to other Americas-based customers when capacity allows
- Maintain professional and empathetic communication via written and verbal channels
- Evaluate AI-generated outputs against logs and documentation before application
What you'll need
- Proficiency in a major programming language, preferably Python
- Strong expertise in AWS cloud services
- Experience with Docker and container networking
- Hands-on experience with IaC tools like Terraform, Pulumi, or AWS CDK
- Proficiency with Git, including branching and pull requests
- Excellent written and verbal communication in English and Portuguese
- Strong understanding of Linux, macOS, and Windows operating systems
- Skilled in analyzing logs to identify and reproduce technical issues
Nice to have
- Knowledge of PowerShell, Bash, or other scripting languages
- Familiarity with Kubernetes and Helm
- Experience with Azure or other cloud platforms
- Familiarity with Snowflake
- Experience with CI/CD pipelines such as GitHub Actions or GitLab CI
Stack
- Python
- AWS
- Docker
- Terraform
- Pulumi
- AWS CDK
- Git
- Linux
How you'll work
- Fully remote position
- Primary support hours aligned with BRT (Brazil Time)
- Globally distributed team across 25 countries
What you get
- Competitive salary
- Annual company retreat
- Two extra company-wide holidays
- Inclusive workplace culture with community guilds
- Online company events
Hiring process
- Submit application with a short motivation letter
- Talent team reviews profiles and contacts matches within two weeks
- No personalized feedback provided due to high candidate volume