Support Engineer | Teleradiology
Harrison.ai · Remote · Remote, USA ·
COMPENSATION
$80k – $120k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- HL7 v2.x + DICOM
- 24/7 on-call rotation
- Healthcare AI sector
- Level 2 support
Join the Service Excellence Squad as the primary support presence in the United States. You will bridge three distinct areas: 24/7 teleradiology operations, commercial AI SaaS products, and internal corporate IT.
The role involves troubleshooting clinical workflows, managing customer SLAs, and maintaining internal systems. You will act as a service integrator, resolving issues across platforms, vendor systems, and customer networks in a regulated healthcare environment.
What you'll do
- Provide Level 2 support to US radiologists for PACS, RIS, and diagnostic viewers
- Troubleshoot HL7 v2.x messages including ADT, ORM, ORU, and MDM segments
- Resolve DICOM connectivity issues such as C-STORE, C-FIND, and image routing
- Manage patient identity merges and daily interface reconciliation tasks
- Own Level 2 cases in Salesforce for AI products against contractual SLAs
- Diagnose study eligibility failures based on DICOM header data
- Administer business SaaS apps like Office 365, Atlassian, and Zoom Phone
- Manage end-user devices via Microsoft Intune and Jamf
- Operate hosted cloud infrastructure on Google Cloud and AWS
- Participate in a 24/7 on-call rotation for critical incident response
What you'll need
- 4+ years in technical support spanning end-user IT and production systems
- 2+ years supporting clinical systems like PACS, RIS, or EMR in healthcare
- Proven HL7 v2.x troubleshooting skills including MLLP and ACK/NACK
- Hands-on DICOM troubleshooting experience with AE titles and ports
- Experience configuring healthcare integration engines and routing rules
- Strong knowledge of Microsoft 365, Entra ID, and device management
- Linux server administration experience on Ubuntu LTS or RHEL
- Understanding of HIPAA compliance and healthcare data security
- Willingness to join a 24/7 on-call rotation
Nice to have
- Experience with Konica Minolta Exa Platform or similar PACS/RIS
- Knowledge of integration engines like Mirth Connect or Cloverleaf
- Familiarity with EMR/EHR platforms such as Epic or Cerner
- Scripting skills in Python, Bash, or PowerShell for automation
- Experience with Kubernetes, FHIR, and OpenTelemetry
- Background in teleradiology operations or medical device support
Stack
- HL7 v2.x
- DICOM
- Linux
- Google Cloud
- AWS
- Microsoft Intune
- Jamf
- Salesforce
- Kubernetes
- Python
How you'll work
- Remote work options with flexible hours
- Primary support presence for the United States
- 24/7 on-call rotation required
- Occasional travel may be required
- Support for Windows, macOS, and Linux environments
What you get
- Yearly learning and development budgets
- Mentoring and transparent growth framework
- Inclusive family support policies
- Flexible work arrangements
- Backed by world-class investors