Support Software Engineer
Replicant · Remote · United States · Canada ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- AI & LLM focus
- TypeScript & APIs
- Customer-facing
- Equity included
Join Replicant's Technical Support team to ensure AI agents remain reliable for enterprise customers. You will investigate root causes across logs and code, ship fixes, and build tools that accelerate future resolutions. This post-launch engineering role balances technical investigation with direct customer interaction.
What you'll do
- Resolve bugs and enhancement requests for live bots and products
- Investigate root causes using logs, code, and internal tooling
- Design, implement, test, and ship fixes for production issues
- Serve as primary contact for customers during live incidents
- Provide technical guidance to frontline support engineers
- Build internal tools to speed up investigations and fixes
- Relay customer feedback to the Product team
What you'll need
- Strong debugging skills across distributed systems and REST APIs
- Proficiency with authentication protocols like OAuth 2.0
- Experience using agentic coding tools such as Claude Code or Cursor
- Ability to maintain and debug legacy TypeScript code
- Strong communication skills for coordinating with customers
- Comfortable gathering requirements and explaining technical fixes
Nice to have
- Experience with LLM prompting or conversational AI debugging
- Familiarity with enterprise tools like Salesforce, Zendesk, or Jira
- Background in building internal tooling or automation scripts
Stack
- TypeScript
- Claude Code
- Cursor
- REST APIs
- OAuth 2.0
- LLMs
How you'll work
- Fully remote position
- Distributed team structure
- Flexible calendar management
What you get
- Competitive salary and equity package
- Tech and learning stipend for courses and books
- Comprehensive health and wellness benefits
- Flexible vacation policy
- Paid sabbatical after five years
- Company-wide offsites and team gatherings