Team Lead, Customer Success - EMEA South
CoachHub · Remote · Spain Home Office · Germany (Home Office) · UK Home Office ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Team Lead, Customer Success
- Remote: Spain, UK, Germany
- English and French required
- Manage 7-10 CSMs
- SaaS / HR Tech
You will lead and develop a team of 7-10 Customer Success Managers across Southern EMEA. This hands-on leadership position focuses on driving team performance, supporting professional growth, and ensuring exceptional outcomes for enterprise clients.
Beyond people management, you will shape operational processes and partner with cross-functional stakeholders. You will also handle complex customer situations and act as an escalation point for at-risk accounts.
What you'll do
- Lead, motivate, and develop a team of 7-10 Customer Success Managers
- Conduct regular 1:1s and set clear performance expectations
- Provide coaching and actionable feedback to foster continuous learning
- Address performance challenges with clarity and consistency
- Own customer health, retention, and renewals for the team's portfolio
- Support account strategy and executive stakeholder management
- Act as primary escalation point for at-risk customer situations
- Personally manage a small portfolio of strategic accounts when needed
- Improve team processes and ensure operational excellence
- Maintain accurate CRM data and reporting for visibility
- Partner with Sales, Product, and Operations for seamless experience
What you'll need
- 3–4+ years of experience in Customer Success roles
- Proven ownership of customer retention and long-term health
- 2+ years of experience leading and developing high-performing teams
- Track record of coaching others and helping them grow
- Ability to inspire and provide direction during change
- Experience in fast-paced scale-up or high-growth environments
- Strong organizational skills and process-oriented mindset
- Hands-on leadership style willing to step in when needed
- Full professional proficiency in English and French
Nice to have
- Experience in Learning & Development or HR Tech
- Background in a related SaaS environment
Stack
- AIMY
- CRM
How you'll work
- Remote from Spain, UK, or Germany
- Optional hybrid work in Berlin
- Reports to Director of Customer Success & Operations
What you get
- Access to certified human coach and AIMY AI coach
- Remote-first culture with flexible options
- Wellbeing Days and Volunteering Day
- Extra holidays above legal minimum in most locations
- Agile ways of working with recognition for new ideas