Technical Account Manager Architect - India
ClickHouse · Remote · India ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Remote in India
- Up to 35% travel
- L3 Support & Architecture
- Distributed DBMS focus
- Stock options included
As a TAM Architect at ClickHouse, you will join the Support Services team to deliver high-level technical assistance to strategic users. You will balance case-initiated consultative support with traditional TAM duties like onboarding coordination and escalation management.
You will partner with Product Management and Engineering to influence the roadmap while ensuring customer success through production launches and POCs. This position requires strong technical depth in distributed systems and the ability to lead complex technical projects.
What you'll do
- Guide strategic customers through onboarding, production launches, and proofs of concept
- Provide architectural, technical, and migration assistance to enterprise users
- Lead projects, escalations, and meetings to ensure ongoing customer success
- Own and oversee L3 support cases while collaborating with L1/L2 teams
- Partner with Product, Engineering, and Sales to develop roadmaps and account plans
- Assist in hiring and mentoring new team members
- Contribute to documentation, knowledge base articles, and reference architectures
What you'll need
- 5+ years in Technical Account Management, Professional Services, or Senior Support
- 5+ years implementing or supporting scalable, distributed database management systems
- Deep technical knowledge of DBMS, OLAP, Cloud/SaaS, and distributed systems
- Experience leading large-scope technical projects with multiple engineers
- Expertise with AWS, GCP, or Azure infrastructure services
- Excellent communication skills for customer-facing and internal collaboration
- Self-driven mindset with a focus on teamwork and problem-solving
Stack
- ClickHouse
- Linux/Unix
- Kubernetes
- AWS
- GCP
- Azure
- OLAP
- Distributed Systems
How you'll work
- Remote work available within India
- Regional travel required up to 35% of the time
- Global distributed environment with 24x7 support coverage
- Onsite customer visits as needed
What you get
- Employer contributions towards healthcare
- Stock options for every new team member
- Flexible time off or generous entitlements depending on location
- $500 USD home office setup allowance
- Opportunities for global company-wide offsites