Technical Account Manager Architect - Japan
ClickHouse · Remote · Japan ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Based in Japan
- 35% onsite travel
- L3 Escalation Support
- ClickHouse DBMS
- Senior Level
Join the Support Services team as a TAM Architect, focusing on strategic enterprise users in Japan. You will provide high-level technical assistance, manage escalations, and guide customers through onboarding and production launches. This position balances case-initiated support with proactive account management and roadmap collaboration.
What you'll do
- Support strategic users with onboarding, POCs, and production launches
- Provide architectural and migration guidance for distributed systems
- Own and oversee L3 support cases and critical escalations
- Lead projects and meetings to ensure customer success
- Collaborate with Product, Engineering, and Sales on roadmaps
- Mentor new team members and assist with hiring
- Create documentation, knowledge base articles, and reference architectures
What you'll need
- 5+ years in TAM, Professional Services, or Senior Support roles
- 5+ years implementing or supporting scalable distributed DBMS
- Deep knowledge of OLAP, Cloud/SaaS, and distributed systems
- Expertise with AWS, GCP, or Azure infrastructure services
- Experience leading large-scale technical projects with engineers
- Strong communication skills for customer-facing interactions
- Ability to work in a global, distributed environment
Stack
- ClickHouse
- Linux/Unix
- Kubernetes
- AWS
- GCP
- Azure
How you'll work
- Role based in Japan with regional focus
- Up to 35% onsite travel required
- Part of a globally distributed remote-friendly company
- Requires availability for 24x7 support scheduling
What you get
- Employer contributions towards healthcare
- Stock options for every new team member
- Flexible time off or generous entitlements
- $500 USD home office setup allowance
- Opportunities for global company offsites