Technical Customer Support Engineer, EMEA
Hercules · Remote · Remote - EMEA ·
COMPENSATION
$60k – $120k
Listed on the employer's job board (Ashby)
- Fully remote (EMEA)
- TypeScript + React
- GMT+2 timezone
- Career growth path
- AI product focus
Join Hercules as a Technical Support Engineer to help customers build and scale their applications using our AI agent. You will resolve technical issues, advise on architecture, and ensure problems do not recur by updating the underlying platform.
The team values fast iteration and excellence. While based in San Francisco, we hire remote talent in Europe, the Middle East, or Africa who can work GMT+2 hours. There are opportunities to transition into software engineering or sales roles after six to twelve months.
What you'll do
- Resolve customer issues including bugs, architecture advice, and integrations
- Update the platform or AI agent to prevent recurring issues
- Maintain public and internal knowledge base documentation
- Build automations to scale support workflow efficiency
- Manage platform incidents and customer communication during working hours
What you'll need
- Strong background in TypeScript and React
- Knowledge of HTTP, APIs, authentication, and databases
- Proven ability to debug production issues using logs and traces
- Systems thinking regarding scalability, reliability, and security
- Excellent written communication skills for non-technical audiences
- Prior experience in customer-facing roles such as support or sales
- Track record of closing over 50 tickets per day
Stack
- TypeScript
- React
- AI SDK
- Postgres
- Redis
- Clickhouse
- Tailwind
- CDK
- Terraform
- Docker
- Otel
- Hono
- Drizzle ORM
- Temporal
- Cloudflare
- AWS
- OpenAI
- Anthropic
How you'll work
- Remote for candidates in Europe, Middle East, or Africa
- Must work GMT+2 hours
- Opportunity to transition to engineering or sales after 6-12 months
What you get
- Unlimited AI token budget
- Flexible vacation policy
- Healthcare, vision, and dental coverage
- Equity compensation included