Get access

Technical Customer Support Engineer - EMEA

ClickHouse · Remote · EMEA · United Kingdom · The Netherlands ·
Fully remoteFull-timeMiddle3–5 years
COMPENSATION
€•• – ••k
0 applicants so far

Listed on the employer's job board (Ashby)

  • Fully remote (EMEA focus)
  • ClickHouse Cloud & OSS
  • 24x7 support coverage
  • Stock options included
  • Global team culture

Join the global Support Engineering team at ClickHouse to provide technical assistance to customers worldwide. You will handle support cases via chat, calls, and meetings, focusing on the EMEA region while covering other time zones as needed. The role requires solving complex technical issues and contributing to community knowledge through documentation and training.

What you'll do

  • Guide users and prospects via cases, chat, Slack, and video meetings
  • Develop solutions for ClickHouse Cloud and open-source products
  • Create documentation, blogs, and training materials for the community
  • Collaborate with Engineering and Product teams on user requirements
  • Mentor colleagues and share technical knowledge internally
  • Provide first-line technical support within defined SLAs
  • Participate in on-call rotations for global coverage

What you'll need

  • Deep knowledge of ClickHouse, SQL databases, or OLAP systems
  • Experience in Support, DBA, SRE, or Solutions Engineering roles
  • Availability for 24x7 support scheduling in a global environment
  • Strong communication skills for fully remote collaboration
  • Ability to build trusted relationships with customers and partners
  • Self-driven mindset with a focus on continuous learning

Nice to have

  • Prior experience using or contributing to ClickHouse
  • Familiarity with open-source technologies and communities
  • Knowledge of Azure, GCP, or AWS cloud platforms
  • Experience with data pipelines like Kafka, Spark, or RabbitMQ

Stack

  • ClickHouse
  • SQL
  • Azure
  • GCP
  • AWS
  • Kafka
  • Spark
  • RabbitMQ

How you'll work

  • Fully remote position
  • Focus on EMEA region with global overlap
  • 24x7 support rotation required
  • Reliable internet connectivity mandatory

What you get

  • Employer healthcare contributions
  • Company stock options for all employees
  • Flexible time off policy
  • $500 home office setup budget
  • Opportunities for global company offsites
Apply directly