Technical Support Engineer
JAMS Software · Remote · United States ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote
- US time zones
- PowerShell + Python
- 4+ years experience
- On-call rotation
Join the team as a Technical Support Engineer to deliver high-quality service for enterprise workload automation products. You will handle ticket resolution, perform root cause analysis, and support clients through data migration processes while working closely with development teams to resolve system defects.
What you'll do
- Resolve technical support tickets within defined service level agreements
- Diagnose complex issues in workload automation and system integrations
- Analyze and validate data during platform migration projects
- Perform root cause analysis to prevent recurring incidents
- Collaborate with developers to escalate and fix bugs
- Create scripts to automate routine tasks and improve efficiency
- Participate in on-call rotation for critical after-hours support
- Document solutions and maintain the internal knowledge base
What you'll need
- Four or more years in technical support roles
- Strong troubleshooting skills in enterprise environments
- Proficiency in PowerShell, Bash, and Python scripting
- Solid understanding of Windows and Linux operating systems
- Experience with SQL for data queries and troubleshooting
- Familiarity with ticketing systems like ServiceNow or Jira
- Ability to explain technical concepts to non-technical stakeholders
- Capacity to prioritize multiple incidents under pressure
Nice to have
- Experience with workload automation platforms
- Knowledge of networking fundamentals
- Familiarity with cloud environments like AWS or Azure
- Exposure to ITIL practices and incident management
Stack
- PowerShell
- Bash
- Python
- SQL
- Windows
- Linux
- ServiceNow
- Jira
How you'll work
- 100% remote work environment
- Must work Western, Mountain, or Central time zone hours
- Includes on-call rotation with overnight support
What you get
- Competitive benefits package
- 401k program with employer match
- Flexible paid time off
- Paid holidays