Technical Support Engineer
Plaid · Remote · San Francisco HQ · Remote United States · Seattle Office ·
COMPENSATION
$74k – $110k
Listed on the employer's job board (Ashby)
- Pacific Time Zone required
- REST APIs + SQL
- Zendesk + Jira
- Customer-facing role
- JavaScript or Python
Join Plaid's Support team to ensure customers' applications operate smoothly, helping millions manage their finances. You will investigate root causes of technical issues, quantify their impact, and coordinate with Engineering and Product teams for resolutions. This position focuses on balancing customer needs with internal stakeholder requirements while maintaining high technical standards.
What you'll do
- Respond to 10-12 customer tickets daily via Zendesk while meeting quality standards
- Troubleshoot integration issues using internal tools and escalate when necessary
- Collaborate with Engineering and Partnership teams to resolve complex technical problems
- Work on projects to improve internal workflows and external support processes
- Assist Go-to-Market teams with customer escalations and issue resolution
- Contribute to brainstorming sessions for tooling and documentation improvements
What you'll need
- At least two years of experience in a customer-facing support role
- Six months of experience with REST APIs, SQL, CSS, HTML, and JavaScript or Python
- Proficiency with ticketing systems like Zendesk or Jira and data visualization tools
- Strong written and verbal communication skills for clear customer interaction
- Ability to work independently and manage multiple priorities effectively
- Must be located in the Pacific Time Zone (PST/PDT) for business hours alignment
Nice to have
- Six months of experience supporting technical projects or process improvements
- Genuine interest in financial services and customer support excellence
Stack
- Zendesk
- Jira
- REST APIs
- SQL
- CSS
- HTML
- JavaScript
- Python
- Mode
How you'll work
- Fully remote within the Pacific Time Zone
- Work during Pacific Time business hours
- Collaborate with teams across US, Canada, UK, and Europe
What you get
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan
- Equity and/or commission potential depending on position
- Reasonable accommodations for candidates with disabilities