Technical Support Engineer
Vultr · Remote · Remote - United States ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (US)
- Linux + Networking
- Senior support role
- 24/7 shift coverage
- Cloud infrastructure
Join Vultr's Technical Support team as an escalation point for complex platform issues. You will diagnose problems, coordinate with internal teams, and support enterprise customers using Cloud Compute, GPU, and Bare Metal solutions.
This position requires strong Linux skills and the ability to manage high-pressure situations while contributing to support documentation and process improvements.
What you'll do
- Resolve escalated technical issues and provide advanced guidance to customers
- Act as first responder to platform alerts and perform root cause analysis
- Coordinate with engineering and networking teams to fix outages
- Mentor junior support specialists on diagnosis and troubleshooting strategies
- Create and maintain internal knowledge base articles and support procedures
- Support enterprise customer environments regarding performance and configuration
- Participate in 24/7 team-based operations with scheduled shift coverage
What you'll need
- 3+ years of experience in enterprise technical support or similar roles
- Strong proficiency with Linux systems and command-line troubleshooting tools
- Solid understanding of enterprise networking concepts for platform diagnostics
- Experience supporting customers in IaaS or cloud-based contexts
- Ability to communicate effectively in high-pressure, time-sensitive situations
- Proficiency in English with strong written and verbal communication skills
- Capacity to work independently and manage shifting priorities in a fast pace
Nice to have
- Knowledge of enterprise GPU service delivery
- Familiarity with containers and Kubernetes in enterprise environments
Stack
- Linux
- Kubernetes
- Containers
- Cloud Compute
- Cloud GPU
How you'll work
- Fully remote position
- Must reside in specific US states listed in posting
- 24/7 operations environment with scheduled shifts
What you get
- 100% company-paid medical, dental, and vision insurance
- 401(k) plan with 100% match up to 4% and immediate vesting
- $2,500 annual professional development reimbursement
- $500 remote office stipend first year, $400 thereafter
- Up to $75 monthly internet reimbursement
- Up to $50 monthly gym membership reimbursement
- Paid sabbatical every 5 years and increased PTO over time