Technical Support Engineer
NetBird · Remote · +/-1 Central European Time/Remote · Eastern Standard Time/Remote ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Hybrid (Berlin/Remote)
- 3+ years support exp
- Networking knowledge
- Open source focus
- SaaS environment
NetBird is a German software company building an accessible, open source zero-trust network security platform. Since launching on GitHub in 2021, it has connected hundreds of thousands of users globally by replacing traditional VPNs.
As a Technical Support Engineer, you will help customers deploy and troubleshoot the platform across various channels. You will also work closely with Engineering and Product teams to improve documentation and shape future product features based on user feedback.
What you'll do
- Master NetBird features including Dashboard, CLI, Access Control, and Routing
- Resolve customer issues via Slack, GitHub, and email channels
- Create and update technical documentation for the product
- Collaborate with sales and engineering to meet customer needs
- Share insights to improve internal support processes
- Advocate for product improvements based on user feedback
What you'll need
- At least 3 years of experience in technical support roles
- Background in SaaS or network security companies preferred
- Strong understanding of networking protocols and routing
- Excellent written and verbal communication skills
- Proactive approach to solving complex customer problems
Nice to have
- Hands-on experience with VPN or zero-trust technologies
- Familiarity with NetBird or similar open source platforms
- Development experience using Go language
- Experience working within cloud environments
- Previous contributions to open source projects
Stack
- NetBird
- Go
- GitHub
- Slack
How you'll work
- Hybrid work model available
- Based in Berlin office with remote options
- Flexible hours focused on outcomes not clock-watching
What you get
- Competitive base salary included
- Equity incentives offered
- High level of independence in daily work
- Opportunities for professional growth
- Collaborative and diverse team culture