Technical Support Engineer - Digital Marketing - Brazil (Remote)
Truelogic · Remote · São Paulo ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (LATAM)
- Senior level role
- AWS / Azure support
- English required
- USD compensation
Join a centralized technology support team serving a leading global marketing and digital transformation organization. You will provide technical assistance, diagnose issues, and maintain reliable operations across enterprise systems and cloud-based environments.
This position supports internal teams and users in a distributed global setting, focusing on resolving complex technical incidents and improving system reliability through documentation and process enhancements.
What you'll do
- Provide technical support and troubleshooting for enterprise applications and infrastructure.
- Investigate, diagnose, and resolve technical incidents and service requests.
- Monitor and troubleshoot cloud-based environments, specifically AWS or Azure.
- Collaborate with internal technology teams to resolve complex technical issues.
- Escalate incidents when necessary and track them through to final resolution.
- Document troubleshooting steps, solutions, and technical procedures clearly.
- Identify recurring issues to improve support processes and system reliability.
- Communicate technical issues and solutions to technical and non-technical stakeholders.
What you'll need
- Must be currently based in Latin America.
- Senior professional experience in technical support or systems administration.
- Hands-on experience with AWS and/or Azure cloud platforms.
- Strong troubleshooting skills across applications, systems, and infrastructure.
- Experience with ticketing, incident-management, or IT service-management processes.
- Proficient English communication skills for global team collaboration.
- Strong documentation and organizational abilities.
- Ability to prioritize multiple support requests effectively.
Nice to have
- Experience with additional cloud or infrastructure technologies.
- Knowledge of networking, scripting, monitoring, or automation tools.
Stack
- AWS
- Azure
How you'll work
- 100% remote work policy.
- Candidates must reside in Latin America.
- Autonomous schedule focused on results.
- Requires laptop and reliable internet connection.
What you get
- Competitive compensation paid in USD.
- Paid time off policies for well-being.
- Opportunity to work with top U.S. companies.
- Access to a diverse global network of professionals.
- Culture prioritizing work-life balance and engagement.