Technical Support Engineer - Digital Marketing - Colombia (Remote)
Truelogic · Remote · Bogota ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Senior Technical Support
- Fully remote (LATAM)
- AWS or Azure experience
- English required
- USD compensation
Join a centralized technology support team serving a leading global marketing and digital transformation organization. You will provide technical assistance, diagnose issues, and maintain reliable operations across enterprise systems and cloud-based environments.
This position supports internal teams and users within a distributed global structure, focusing on resolving incidents and improving system reliability through clear documentation and collaboration.
What you'll do
- Provide technical support and troubleshooting for enterprise applications and infrastructure.
- Investigate, diagnose, and resolve technical incidents and service requests.
- Monitor and troubleshoot cloud-based environments and services.
- Support AWS and/or Azure environments during daily technical operations.
- Collaborate with internal technology teams to resolve complex issues.
- Escalate incidents when necessary and follow them through to resolution.
- Document troubleshooting steps, solutions, and technical procedures.
- Identify recurring issues and contribute to support process improvements.
- Communicate technical issues clearly to technical and non-technical stakeholders.
- Follow established support, security, and operational procedures.
What you'll need
- Must be based in Latin America.
- Senior experience in technical support, IT support, or systems administration.
- Strong troubleshooting and problem-solving skills.
- Hands-on experience with AWS and/or Azure cloud platforms.
- Understanding of cloud infrastructure and enterprise IT environments.
- Ability to investigate issues across applications, systems, and infrastructure.
- Strong written and verbal communication skills in English.
- Experience working effectively with distributed teams and stakeholders.
- Familiarity with ticketing, incident-management, or ITSM processes.
- Strong documentation and organizational abilities.
- Capacity to prioritize multiple support requests and manage resolution.
Nice to have
- Experience with additional cloud, infrastructure, or networking technologies.
- Knowledge of scripting, monitoring, or automation tools.
Stack
- AWS
- Azure
How you'll work
- 100% remote work from anywhere in LATAM.
- Requires a laptop and reliable internet connection.
- Autonomous schedule focused on results rather than clock hours.
What you get
- Competitive USD compensation.
- Paid time off policies for well-being.
- Opportunity to work with top U.S. companies.
- Access to a diverse global network of professionals.
- Engagement activities and focus on work-life balance.