Technical Support Engineer II
Delinea · Remote · Home Office (Belfast) · Home Office (United Kingdom) ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Technical Support Engineer II
- Global remote team
- On-call rotation required
- 1-2 years experience
- Identity security focus
You will join Delinea's Global Technical Support team to assist customers and partners with their identity security solutions. The position focuses on troubleshooting technical issues, documenting cases, and communicating resolution plans clearly.
This role demands strong IT and networking knowledge alongside the ability to manage customer interactions professionally. You will work in a global environment and participate in a rotating on-call schedule to handle production escalations.
What you'll do
- Provide post-sale technical support to customers and partners
- Assess, document, and investigate reported customer issues
- Reproduce case scenarios to identify root causes
- Formulate and communicate clear resolution plans
- Document corrective actions and maintain case records
What you'll need
- 1-2 years of professional technical support experience
- Strong knowledge of IT and system administration
- Understanding of networking, data transport, and encryption
- Familiarity with cloud infrastructure and virtualization
- Knowledge of security concepts and methodologies
- Strong written and verbal English communication skills
- Ability to work in diverse international environments
Nice to have
- Proficiency in relational databases and SQL
- Experience with .NET applications
- Ability to communicate in multiple languages
- Prior or current security clearance
Stack
- SQL
- .NET
How you'll work
- Participation in shared on-call rotation
- Availability for evenings, weekends, and holidays
- Support for production issues and escalations
What you get
- Competitive salaries and meaningful bonus program
- Healthcare insurance coverage
- Pension and retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans and paid company holidays
Hiring process
- Criminal background check upon conditional offer
- Verification of education and employment history
- Review of publicly posted social media sites