Technical Support Engineer, L2
DDN · Remote · Bangalore Office ·
COMPENSATION
$85k – $105k
Listed on the employer's job board (Ashby)
- L2 Technical Support
- Enterprise Virtualization
- Storage Systems Expertise
- 24/7 Shift Work
- English Fluency Required
As a Level 2 Technical Support Engineer, you will handle advanced customer issues ranging from automated alerts to direct technical calls. You will collaborate with engineering teams to diagnose problems, share knowledge, and improve support processes while ensuring high customer satisfaction.
What you'll do
- Resolve complex system-level issues using diagnostic protocols
- Communicate technical status to internal and external stakeholders
- Mentor team members on validated technical solutions
- Contribute to problem identification and resolution databases
- Lead failure analysis and problem recreation efforts
- Monitor service calls and update tracking databases regularly
- Identify design or reliability issues for reporting
What you'll need
- Five years of enterprise technical support experience
- Certification or experience with Hyper-V, VMware, or Platform9
- Strong TCP/IP networking and troubleshooting skills
- Hands-on experience with SAN/NAS, NFS, iSCSI, or Fibre Channel
- Proficiency in log analysis and performance optimization
- Fluency in English for verbal and written communication
- Bachelor's degree in Computer Science or equivalent experience
Nice to have
- Scripting skills in Python or Ansible
- Experience with Wireshark and packet-level analysis
- Knowledge of SQL, MongoDB, or Oracle databases
- Familiarity with Docker and Kubernetes
Stack
- Microsoft Hyper-V
- VMware
- Platform9
- TCP/IP
- SAN/NAS
- NFS
- iSCSI
- Fibre Channel
- Python
- Ansible
- Wireshark
- SQL
- MongoDB
- Oracle
- Docker
- Kubernetes
How you'll work
- 24x7x365 operational environment
- Shift work and holidays may be required
- On-call responsibilities are part of the role