Technical Support Engineer - Remote APAC
Factory · Remote · Remote - APAC ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Fully remote (APAC)
- Python, Go, Java
- Cloud platforms
- Customer advocacy
- Enterprise SaaS
Join Factory to help major engineering teams build self-improving software systems. You will act as a bridge between customers, product, and engineering to solve architecture and performance issues while enhancing platform scalability.
What you'll do
- Resolve complex technical issues regarding architecture, performance, and security
- Advocate for customer needs by collaborating with product and engineering teams
- Develop internal tools for diagnostics, benchmarking, and automation
- Create playbooks to support deployment and operational excellence
- Design scalable processes and dashboards for data-driven decisions
What you'll need
- Proficiency in Python, Go, Java, C++, or JavaScript/Node.js
- Experience administering large-scale production environments
- Knowledge of hardware, OS, networks, and cloud platforms like AWS or Azure
- Strong written and verbal communication skills
- Ability to investigate and solve problems calmly in real time
- Capacity to rapidly learn new technical skills and adapt
Nice to have
- Experience with AI/ML or B2B SaaS enterprise software
- Background in startups or high-growth environments
- Familiarity with observability tools and CI/CD pipelines
- Basic coding or scripting abilities beyond primary language
Stack
- Python
- Go
- Java
- C++
- JavaScript
- Node.js
- AWS
- Azure
- Google Cloud
How you'll work
- Fully remote position
- Located in APAC region