Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia
cursor · Remote · Singapore · Australia ·
COMPENSATION
€•• – ••k
Listed on the employer's job board (Ashby)
- Leadership role
- APAC focus
- AI developer tools
- SaaS environment
- Technical support
Join SpaceXSI as the first Technical Support Engineering Leader in APAC, guiding a team that supports users of Cursor and other AI-enhanced developer tools. You will drive operational excellence, mentor engineers, and ensure high-quality technical assistance while influencing product development through user feedback.
What you'll do
- Mentor and develop a team of Technical Support Engineers through coaching and feedback
- Act as the primary escalation point for complex customer technical issues
- Define and track team metrics to maintain high-quality support standards
- Collaborate with Product and Engineering teams to advocate for user needs
- Improve workflows and build automations to enhance operational efficiency
- Promote knowledge sharing and documentation for customers and internal teams
What you'll need
- Previous experience as a Technical Support Engineer or in a similar hands-on role
- Proven history of leading technical support teams in SaaS or developer-focused firms
- Strong debugging abilities and understanding of software development workflows
- Familiarity with IDEs, LLMs, and AI-powered developer tools
- Excellent communication skills for coaching teams and engaging stakeholders
- Self-motivated with a proactive approach to problem-solving and process improvement
Stack
- Cursor
- Grok
- LLMs
- IDEs