Technical Support Specialist
Philadelphia College of Osteopathic Medicine · Moultrie, GA, United States ·
COMPENSATION
€•• – ••k
Listed on WeAreDevelopers
- 3+ years support experience
- Hybrid work setup
- Active Directory knowledge
- CompTIA A+ preferred
- Variable shift schedule
You will maintain PCOM hardware and software, including desktops, laptops, and operating systems. The role requires assisting users with technical issues via phone, video, or in person while managing multiple priorities.
What you'll do
- Troubleshoot technical issues for staff and students via phone, video, or in person
- Install and maintain approved hardware, software, and peripherals
- Audit hardware and software operability and resolve issues with vendors
- Train end users on technical equipment and applications
- Assist in drafting departmental policies and disaster recovery manuals
- Compile technology usage statistics and distribute reports to stakeholders
What you'll need
- Minimum three years of technical support experience
- Bachelor's Degree in information systems or computer science
- Strong project management and consultation skills
- Proficiency with Google Workspace or Microsoft 365 platforms
- Excellent verbal, written, and interpersonal communication skills
- Ability to work variable eight-hour shifts or on-call schedules
Nice to have
- Experience in multi-location organizations
- Knowledge of TCP/IP and LDAP protocols
- Familiarity with Active Directory and Group Policy
- Experience with SCCM and MDT
- Current CompTIA A+ and Network+ certifications
Stack
- Microsoft Access
- Microsoft Windows
- Active Directory
- System Center Configuration Manager
- TCP/IP
- LDAP
- Microsoft Deployment Toolkit
- Google Workspace
How you'll work
- Variable eight-hour shifts required
- On-call work schedules may apply
- Support provided remotely and on campus