Tier 3 Support Engineer
Voxel · Remote · Remote ·
COMPENSATION
$125k – $150k
Listed on the employer's job board (Ashby)
- Tier 3 Support Engineer
- AI computer vision platform
- Python, Go, TypeScript
- Linux & Networking deep dive
- Equity incentive plan
As the deepest technical escalation point, you will handle high-severity issues spanning edge hardware, networking, and cloud infrastructure. You will diagnose root causes in code and configuration, partnering with Engineering to implement permanent fixes while guiding enterprise customers through critical incidents.
What you'll do
- Resolve complex escalations involving edge hardware, networking, and AI inference
- Perform root cause analysis at code and infrastructure levels
- Serve as technical authority for Tier 2 and Customer Success teams
- Communicate with enterprise IT and security stakeholders during incidents
- Identify systemic failure patterns to drive platform improvements
- Maintain troubleshooting frameworks and internal knowledge resources
- Lead post-incident reviews and document actionable learnings
- Participate in on-call rotations for critical customer environments
What you'll need
- 2-4 years in support engineering, SRE, or senior infrastructure roles
- Deep expertise in TCP/IP, routing, firewalls, VPNs, and Linux internals
- Ability to read Python, TypeScript, Go, and SQL source code
- Proven track record resolving high-severity multi-stakeholder incidents
- Strong executive communication skills for leading technical bridges
- Experience building technical documentation and escalation frameworks
Nice to have
- Experience with AI/ML inference pipelines or computer vision systems
- Familiarity with AWS, Azure, GCP, Datadog, or Grafana
- Background in warehouse, logistics, or manufacturing environments
- Relevant certifications like Network+, Security+, or AWS Cloud Practitioner
Stack
- Python
- TypeScript
- Go
- SQL
- Linux
- AWS
- Azure
- GCP
- Datadog
- Grafana
How you'll work
- On-call rotation for critical escalations
- Flexible work arrangements available
What you get
- Generous health, dental, and vision insurance
- Competitive paid parental leave
- Equity Incentive Plan ownership
- Generous paid time off
- Daily in-office meals and team events
- 401K retirement plan and HSA options
- Pre-tax commuter benefits