Customer Success Engineer II (Cork)
… · Remote · Cork Ireland (hybrid) ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Weekend coverage role
- Hybrid remote (Cork)
- ••• yearly
- Enterprise storage focus
- 3+ years experience
Join the Customer Success team to handle direct technical support via Slack and Teams for enterprise clients. You will manage cases end-to-end, diagnosing issues across AWS, Azure, Google Cloud, and on-premises hardware clusters.
This position focuses on weekend coverage with flexible shift options, allowing you to resolve complex storage and networking challenges while collaborating with engineering and OEM partners.
What you'll do
- Own customer cases from start to resolution via chat, email, or calls
- Troubleshoot the company deployments in public clouds and on-premises hardware
- Diagnose server hardware failures and coordinate replacements with vendors
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