Enterprise Support Engineer (West Coast)
… · Remote · Remote (US) ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Fully remote (West Coast hours)
- API & LLM troubleshooting
- Python or TypeScript
- B2B SaaS experience
- 3-5+ years experience
You will serve as the primary technical contact for the company's largest enterprise clients, resolving complex incidents involving LLM routing and infrastructure. Working at the intersection of support and engineering, you will debug code, analyze system performance, and ensure platform stability for critical production workloads.
What you'll do
- Resolve inbound enterprise technical inquiries and incidents
- Debug code-level issues before escalating to core engineering
- Analyze logs and traces to identify error sources
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